Fear of change, an IT/business disconnect and inefficient implementation are just some of the reasons Agile fails, says Murray Silber, senior consultant at Ovations.
IT outsourcing has long been an acceptable practice for large enterprise clients, says Hank Albertze, director at B-Logic.
Exchange, SharePoint and Lync all have new versions, and Microsoft's message is efficient evolution, says Kevin Mortimer, MD of Triple4.
Going the last mile is too big and too costly a risk for providers to take on their own; collaboration is in everybody's best interest, says Mitchell Barker, CEO of WhichVoIP.co.za.
Companies must provide clients with good old-fashioned customer service, says Simon Campbell-Young, CEO of Phoenix Distribution.
Just as people check Facebook while at work, so too should they be productive while not at work, says Aldo van Tonder, solutions executive at Dac Systems.
Having a plan in place in the event of an emergency can literally save a business, says Angelique Smit, client relationship manager at RDB Consulting.
While much has been achieved to optimise contact centre agent performance, not much has been done to meet the back-office staff challenge, says Pommie Lutchman, CEO of Ocular Technologies.
The future of superior, affordable, rich unified communications won't be a minute, says Robert Barclay, process manager at Euphoria Telecom.
More businesses are adopting hosted ERP, and are more agile, more responsive and spend less on systems as a result, says Johani Marais, country manager at HansaWorld SA.
An outsource contract needs to be carefully controlled to ensure it continues to deliver the expected service levels and benefits, says Angelique Smit, client relationship manager at RDB Consulting.
Clients are often not informed of the adverse effects of a long-term PABX rental agreement, says John Woollam, COO of Fat Budgie cloud PBX solutions.
