To leverage the true value from ERP solutions, it makes sense to outsource these to a professional provider, says Len de Goede, VP Systems Integration at T-Systems SA.
The critical driver in optimising the mountain of data is an awareness of how vital it is to put the customer first, says Richard Topham, director of product and propositions in Experian's EMEA Decision Analytic division.
A cost comparison between mobile services and satellite technology reveals that satellite is up to 10 times more cost-effective, says Dawie de Wet, CEO of Q-KON.
Taxpayers have just four weeks to prepare for the PAYE submission season, keeping in mind new legislation that took effect in March, says Laurica Kok, GM at Softline Pastel Payroll.
Some video strategies are not able to scale to meet demand; the answer lies in cloud computing and with experienced service providers, says Dion Bruyns, business development manager: Visual Communications at Dimension Data Middle East and Africa.
With rising postal costs, secure e-mail document delivery becomes an attractive alternative, says Sarah Appleby, business development, Striata.
The rise of the iPad and app store model was influential in legitimising mobile retail and giving it formal structure, says Simon Bestbier, account director at Realmdigital.
Technology only comes in at number six on the list; everything before that is about process and people, says Johann van der Walt, MDM practice manager at Knowledge Integration Dynamics.
Social media requires farmer-like thinking - knowing the desired output and adapting to and facilitating uncontrollable variables, says Walter Pike, founder of the South African Digital Marketing Academy.
Voice, video and data over an IP network have become known as triple-play, but IP has evolved even further, says Dean Young, head of telecommunication pre-sales T-Systems SA.
The multi-skill configuration lets contact centres benefit from cross-training some agents without having to train everyone, says Pommie Lutchmann, CEO of Ocular Technologies.
Smarter machines and systems and the massive increases in processing power will continue to enable increased global interconnectivity, says Richard Firth, CEO of MIP Holdings.
An integrated solution will play an important role in the establishment of a National Health Record, says Len de Goede, VP of Systems Integration at T-Systems SA.