Voice, video and data over an IP network have become known as triple-play, but IP has evolved even further, says Dean Young, head of telecommunication pre-sales T-Systems SA.
The multi-skill configuration lets contact centres benefit from cross-training some agents without having to train everyone, says Pommie Lutchmann, CEO of Ocular Technologies.
Smarter machines and systems and the massive increases in processing power will continue to enable increased global interconnectivity, says Richard Firth, CEO of MIP Holdings.
An integrated solution will play an important role in the establishment of a National Health Record, says Len de Goede, VP of Systems Integration at T-Systems SA.
Organisations must question whether their IT resource vendors are adding value to the bottom line, says Arlene Boing, resourcing business unit manager at Datacentrix.
The BulkSMS.com initiative welcomes Google's drive to co-ordinate online safety efforts in the country, says Dr Pieter Streicher, MD of BulkSMS.com.
Probably not, and it's up to government and business to ensure we build up the skills we need, says Mario Matthee, head of DVT's Intern Programme.
Ineffective training has the potential to severely impact a company's productivity, says Duncan Barnes, Plantronics lead for sub-Saharan Africa.
The number of data stores has grown, and there is more interaction with other businesses now too, says Francois Cross, MD of ITBusiness.
Successful law firms effectively capture, re-use and retain their knowledge, proficiencies and expertise, says Vanessa Miller, MD of VM Consulting.
To comply with the pending Treating Customers Fairly policy, the insurance industry must implement customer profiling and targeted communication strategies, says Nicola Els, commercial director at Striata.
Major deciding factors when selecting a VOIP solution are cost and the level of control a company needs over administrative functions, says George Golding, MD of Euphoria.
More and more businesses are switching from analogue to VOIP communications, and there's space in the market for more VOIP providers, says Mitchell Barker, CEO of WhichVoIP.