A combination of customer-centricity and process-centricity equals increased revenue, says Mark McGregor, guest speaker and BPM 'guru' at Global360.
Contact centres implementing debt collection and customer retention strategies are busier than ever, says Dave Paulding, regional sales director, Interactive Intelligence.
Aastra's OpenCom OpenHotel applications can manage from as little as 20 rooms up to 200, says Zak Evans, sales director for Aastra Telecom SA.
Subcontracting is becoming increasingly popular as a way to cut costs, says Jaroslav Cerny, CEO of RDB Consulting.
Organisations should consolidate service providers and equipment vendors to save costs, says Frank Mullen, COO of Itec Enterprise Solutions.
An owner of a luxury vehicle wouldn`t use pirate replacement parts when the car is serviced, says Neil Rom, MD of Printacom.
Businesses are beginning to turn away from standard ERP solutions, says Kevin Phillips, MD of idu Software.
An interruption to a developer when he is in the zone is costly, says Richard Firth, CEO of MIP Holdings.
Ongoing maintenance of a BI project is crucial to reducing total cost of ownership, says Mervyn Mooi, director of KID.
Only a tiny handful of South Africa's largest enterprises will qualify, says Jacques du Toit, MD of Vox Orion.
Lower cost is perceived to be one of the most obvious advantages of SaaS, says Keith Fenner, VP of strategic sales at Softline Accpac.
The urgency of cost, performance and environmental concerns is driving virtualisation, says Jim Holland, Axiz product manager, HP ESG.
The number of solutions required to secure an endpoint make the task difficult to manage, says Hennie Moolman, MD of AfricaSD.