About a third of SA firms are experimenting with using AI in customer service, while 16% have already deployed it.
Conversations is a scalable, automated solution that enables businesses to build connected customer experiences.
Access to information isn’t necessarily a key differentiator in sales, it’s how you use that data that gives you a head start.
ITWeb, in partnership with Mecer Inter-Ed, is running a survey on the value of IT training and certification amongst businesses and individuals in South Africa.
The survey aims to explore whether businesses think that there´s value in paying a training services provider, and if so, what is that value, and does the market understand that value?
In this survey, we examine, among other things:
By completing the questionnaire, you stand a chance to win a Takealot gift voucher to the value of R3000.
The detailed results of the survey and the winner of the lucky prize draw will be published on ITWeb.
Thank you for participating!
The global tech giants halt the sales of facial recognition technology to police amid protests about brutality after the killing of George Floyd.
The bank ramps up its use of technologies as consumers opt for digital channels during the nation-wide lockdown.
ITWeb AI Summit 2025
Uncovering the true business value of AI
Blue Turtle Technologies has partnered with EmailTree AI to become the official reseller and implementation partner for Africa.
Artificial intelligence and machine learning have transformed the way vertical markets have come to interact with customers.
ITWeb is running a survey on cybersecurity to gain a better understanding of how SA businesses are managing their cybersecurity posture. Survey sponsor MTN Business wants to find out where local companies are going for information about cybersecurity best practice, as well as the challenges they face.
To gather further insights into the utilization of CRM/ERP solutions by South African organisations, the survey poses the following questions:
By completing the questionnaire, you’ll contribute to this local research project and stand a chance to win a Takealot voucher to the valueof R3 000. The detailed results of the survey, and the prize winner, will be published on ITWeb.
Thanks for participating!
How to optimise your support for maximum customer delight.
The vehicle manufacturer expands its chatbot-like Web application to SA, to provide an online knowledge base tool for customers.
The council is charged with identifying business opportunities and developing innovative content to accelerate the adoption of AI and machine learning technologies.
AI is key to better, faster customer service in the new environment, says Freshworks.
Cognitive GRC, in particular, will deliver new worlds of understanding, insight and action.