The two have achieved an important milestone in a joint initiative to deliver improvements in the accuracy of artificial intelligence models.
It is possible for citizen data scientists to successfully build their own AI, now that AI-infused technology is available to accelerate the previously complex steps required to build new AI.
The quantum-inspired approach cuts dwell times for ships, trucks and cars, resulting in faster supply chain interactions – and leads to lower levels of greenhouse gases.
Customer experience, customer engagement, customer, customer, customer – the future of the contact centre pivots around people.
Artificial intelligence and machine learning introduce a level of automation in data analysis and the decision process that was not possible before, says Patrick Ashton at SilverBridge Holdings.
Conversational AI is increasingly being used in the financial sector to improve efficiency in contact centres as well as to protect customers and agents from falling victim to fraud.
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Forward-thinking enterprises across the globe have recognised that the future of business success will depend on their ability to leverage AI, says Werner Coetzee, business development executive at Data Sciences Corporation.
Search engines like Google have put various algorithms in place to search and rank websites accordingly.
Hyland’s Alfresco Process Automation platform helps MTN subsidiary aYo boost financial inclusion in Africa, allowing clients to sign up, transact and claim via cellphone.
Dell EMC’s PowerProtect Cyber Recovery solution protects and isolates critical data from ransomware and other sophisticated threats.
Graph technology is computationally efficient in delivering complex queries at scale, says the local software company.
While an agent listens to a customer during a phone call, AI can run in parallel and search a knowledge base for answers, while allowing the agent to focus on the customer interaction.