Human resources departments will face future stumbling blocks in managing the human-machine relationship, says IDC's Ranjit Rajan.
Freshworks has taken an omnichannel approach to customer service, using chatbots to service simple requests and human interaction for more complex issues.
RPA plus document capture will empower your customer journeys.
ITWeb, in partnership with Mecer Inter-Ed, is running a survey on the value of IT training and certification amongst businesses and individuals in South Africa.
The survey aims to explore whether businesses think that there´s value in paying a training services provider, and if so, what is that value, and does the market understand that value?
In this survey, we examine, among other things:
By completing the questionnaire, you stand a chance to win a Takealot gift voucher to the value of R3000.
The detailed results of the survey and the winner of the lucky prize draw will be published on ITWeb.
Thank you for participating!
The company was named a leader in the Gartner Magic Quadrant for Application Performance Monitoring Suites for the second consecutive year.
The automaker rolls out its latest version of Navigate on Autopilot for a more "seamless, active guidance experience".
ITWeb AI Summit 2025
Uncovering the true business value of AI
There is a difference between advanced technology to assist us, and self-learning artificial intelligence that may end up redesigning itself, says FlowCentric Technologies.
Technology advances in speech and language processing can help you hear what your customers are really saying.
ITWeb is running a survey on cybersecurity to gain a better understanding of how SA businesses are managing their cybersecurity posture. Survey sponsor MTN Business wants to find out where local companies are going for information about cybersecurity best practice, as well as the challenges they face.
To gather further insights into the utilization of CRM/ERP solutions by South African organisations, the survey poses the following questions:
By completing the questionnaire, you’ll contribute to this local research project and stand a chance to win a Takealot voucher to the valueof R3 000. The detailed results of the survey, and the prize winner, will be published on ITWeb.
Thanks for participating!
The new device, now at Vodacom, MTN, Telkom and Cell C stores, is the latest photography-focused triple-camera smartphone.
After months of beta testing, the AI-powered recruitment portal goes live with 150 listed organisations.
The majority of IT and business execs admit to not fully understanding how to tackle AI across their customer services, reveals an ITWeb survey.
Robots and automation are going to significantly change the workplace of the future.
Microsoft's Security Intelligence Report offers insights to help businesses defend themselves against today's threats.