The partnership supports the companies’ shared vision to further democratise AI and analytics.
About a third of SA firms are experimenting with using AI in customer service, while 16% have already deployed it.
Conversations is a scalable, automated solution that enables businesses to build connected customer experiences.
Access to information isn’t necessarily a key differentiator in sales, it’s how you use that data that gives you a head start.
The global tech giants halt the sales of facial recognition technology to police amid protests about brutality after the killing of George Floyd.
The bank ramps up its use of technologies as consumers opt for digital channels during the nation-wide lockdown.
ITWeb AI Summit 2025
Uncovering the true business value of AI
Blue Turtle Technologies has partnered with EmailTree AI to become the official reseller and implementation partner for Africa.
Artificial intelligence and machine learning have transformed the way vertical markets have come to interact with customers.
How to optimise your support for maximum customer delight.
The vehicle manufacturer expands its chatbot-like Web application to SA, to provide an online knowledge base tool for customers.
The council is charged with identifying business opportunities and developing innovative content to accelerate the adoption of AI and machine learning technologies.
AI is key to better, faster customer service in the new environment, says Freshworks.