The global RPA services market is booming, according to a recently published Forrester Research report.
In a connected world, customers expect a positive experience and outcome every time they interact with a company, says numero. [Local rep: Intuate Group]
Frans Potgieter will outline the enablers of an effective machine learning model at ITWeb AI 2019 on 20 August.
Automation may not be the panacea to SA’s economic woes, but it can help enterprises stay in business, says Micro Focus South Africa.
Customer experience is overtaking price and product as the key brand differentiator.
Projects are complex, with many different parts that need to be managed – people, most of all, says Charl Bruwer, programme manager at Altron Bytes Managed Solutions.
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Microsoft gives pointers on how to use data and AI to increase engagement and campaign performance
There will be an increase in roles such as AI and machine learning specialists, human machine integration coaches and experience-focused travel agents.
Government identifies six municipalities where it will pilot Internet of things projects to help increase efficiencies and save costs.
SIP Print’s carrier and business customers can now deploy CallCabinet’s multi-tenant, cloud-based call recording solutions broadly across their global organisations.
With an intelligent customer service solution in place, businesses can deliver intent-driven outcomes in a secure, flexible, reliable environment.