A white paper released by Aspect Software and Frost & Sullivan explores the idea of elevating customer engagement for the digital age.
With the implementation of machine learning, help-desks can be trained to auto-approve service requests, says ITR Technology.
Pommie Lutchman, CEO of Ocular Technologies, discusses the value of a predictive service in the contact centre environment.
The Middle Eastern country builds a new connected smart city from the ground up to showcase the world's innovation at Expo 2020.
Methods for Africa to harness the fourth industrial revolution to overcome the continent's challenges were explored at NEC XON's 7th annual summit.
The solution features smarter omni-channel automation, streamlined performance insights, improved employee engagement and GDPR compliance capabilities.
ITWeb AI Summit 2025
Uncovering the true business value of AI
Paul Evans, CEO of Redstor, will explain why the management of data is evolving when he addresses the Gartner Symposium ITxpo at the CCIB, in Barcelona.
The combined capabilities of AIOps delivers a ground-breaking platform that proactively remediates complex IT performance problems.
Business process socialisation will allow machines to answer a digitally connected consumer automatically via bots, AI or AR, says Richard Firth, CEO of MIP Holdings.
Instead of fearing job losses, human beings need to imagine how emerging tech will create new jobs, says a SingularityU Summit speaker.
Countries where governments take emerging technologies seriously and start adopting them in their processes tend to lead in innovation, says IDC.
Advances in technology will allow teachers to spend less time on routine tasks and give them new ways to understand and interact with their students, says Microsoft