To be effective, robotic process automation must strictly adhere to the discipline of business process management, says ITESOFT.
Karabina's Insurance Accelerator helps insurance businesses transform how they engage with customers across all channels.
Algorithms can be used to trade billions of dollars in nanoseconds, and also to make decisions on where to invest funds, instead of consulting humans.
The motoring company develops technology to help visually impaired passengers 'see' the landscape through haptic feedback on a car window.
These include increased productivity and revenue, lowered risk and costs, and enhanced customer experience.
Two-thirds of customers surveyed by PwC feel companies have lost touch with the human element of the customer experience.
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The new premium device from the South Korean company was unveiled this week, and incorporates the infamous 'top notch'.
Three distinct areas can become part of a strategy that achieves those goals: data, time and resources, says CEO of Inovo, Wynand Smit.
John Robison has joined South African technology start-up Xineoh as a board member.
Big data on its own is just that, a lot of data. It's what you do with it that counts.
The company incorporates Afiniti's software, which analyses behavioural patterns to match users with agents, into its contact centre platform.