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Outsourcing and Managed Services

New innovations in outsourcing

For the BPO in the 2020s, customer experience is the number one priority, says Satish Varanasi, chief commercial officer at CCI South Africa.

The Lime Envelope

Axiz Field Services

What is service in an 'as a service' world?

A world where the idea of everything being available ‘as a service’ is becoming the norm, says Patrick Reeves, managing executive for Axiz Field Services.

Praesignis acquires Résoudre

Praesignis Coastal was founded and Résoudre has been 100% incorporated into the new company.

Praesignis (PTY) LTD

OptiNet selects 4me

OptiNet was looking for a tool that could handle integrations and a managed integrations service, and selected 4me based on its functionality and value proposition.

Mint Group wins four Microsoft Partner Awards

The company won Dynamics Business Applications Partner of the Year, AI Partner of the Year, Microsoft Consulting Services Partner of the Year, and Business Applications Power Platform Partner of the Year.

Top business technology news | 13 - 18 June 2022

A summary of the top business technology stories shared by ITWeb between 13 -18 June 2022. Visit www.itweb.co.za for more news. #NewsVideo #youthday #Jobcreation

IT consumption-based budgeting

Exploring IT budget models and the case for SAP on GCP

CBB models keep track of each IT service and its value. Should the value no longer be present, you can terminate the service and all associated costs immediately, says Sizwe Mabanga, customer engineer at Digicloud Africa.

Eqstra Fleet Management

Eqstra Fleet Management outsources IT infrastructure to Netsurit

Eqstra’s systems are stable and reliable and moving the business from on-premises to work from home due to COVID-19 had almost zero effect on IT and the business.

A 4me customer success story

SSP Group’s service management solution did not provide supplier support, so it chose 4me to improve collaboration.

Top news headlines for 24 - 30 October

ITWeb shared a summary of the top business technology stories that ran between 24 October 2021 and 30 October 2021.

Business process outsourcing

SA’s BPO sector tipped to create 775K jobs by 2030

McKinsey expects the local business process outsourcing market to continue growing at around 3% per annum over the next three years.

Applications Manager

Best practices for your cloud monitoring strategy

ManageEngine Applications Manager offers in-depth hybrid cloud monitoring for everything from physical and virtual servers to popular cloud services.

Chatbot frustration leads to consumers opting for human interaction

The human element remains critical to resolving queries, with most locals preferring to communicate to a contact centre agent rather than a chatbot.

Sibahle Malinga

Crown Commercial Services Digital Marketplace

BBD awarded place on UK’s G-Cloud 12 framework

The company is now a UK government-approved supplier of managed cloud services to the Crown Commercial Services Digital Marketplace.

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