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Outsourcing and Managed Services

Business process outsourcing unlocks R4.7bn for Cape Town

Over the past five years, the Mother City has raked in billions from the business process outsourcing sector.

Tarsus On Demand

Tarsus On Demand targets Africa for growth

The cloud enablement company plans to expand its offering from SA to the rest of Africa over the next six to eight months.

Tarsus Technology Group

Case study: How OneView enables banking

Nebula used OneView, its enterprise technology expense management system, to enable the operations and cost management processes at one of SA’s major banks.

Merchants goes live with Avaya Private Cloud solution

The contact centre transformation project comes as Merchants looks to achieve new levels of growth in the increasingly competitive BPO industry.

Market looks to TPM for respite

Third-party maintenance provides an opportunity to keep equipment and dictate the refresh cycle, says Storex.

Top business technology news | 13 - 18 June 2022

A summary of the top business technology stories shared by ITWeb between 13 -18 June 2022. Visit www.itweb.co.za for more news. #NewsVideo #youthday #Jobcreation

Customer experience

More unhappy customers take online revenge against brands

Technology is creating powerful, assertive consumers who require more value-based services and will stop at nothing to get them, says Julia Ahlfeldt, CX adviser and management consultant at Julia Ahlfeldt CX Consulting.

Sibahle Malinga

EOH looks to renew cancelled Microsoft contract

The JSE-listed company has initiated discussions with Microsoft in a bid to renew their software licensing partnership.

EOH blacklists 50 corruption-linked partners

The IT services company blacklists and suspends payments to enterprise development partners that it says were involved in shady dealings.

Top news headlines for 24 - 30 October

ITWeb shared a summary of the top business technology stories that ran between 24 October 2021 and 30 October 2021.

EOH’s BEE partner shelves R250m investment

Lebashe Investment Group has decided against a third round of investment in troubled IT services firm EOH.

Underperforming energy segment hurts Adapt IT profit

The company’s profit declines to R76 4 million, resulting in Adapt IT deferring its dividend decision until year-end.

Samuel Mungadze

Why cloud has birthed a new breed of managed service provider

Ian Moyse, sales director Natterbox, says according to a ‘Markets and Markets’ report, the managed services market is expected to reach $282 billion by 2023.

EOH files criminal charges against corrupt employees

The JSE-listed company is proceeding with criminal charges and other legal processes to recover losses caused by employee corruption.

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