A modern contact centre should have some form of integration between the telephony system and the company CRM, says 1Stream.
The Service Provider Program addresses the long-term shift in the way customers are moving from a product-centric approach to IT as a service.
If you empower Afrilennials by helping them build a technical career, they will find new markets and solutions that are pragmatic for Africa, says Anujah Bosman, CEO at Chillisoft.
Saratoga highlights the lessons learned.
Top business technology news | 13 - 18 June 2022
A summary of the top business technology stories shared by ITWeb between 13 -18 June 2022. Visit www.itweb.co.za for more news. #NewsVideo #youthday #Jobcreation
The pressure is on to create powerful customer experiences at every touch point, says Nashua.
It will also set the agenda for many digital transformation priorities, says IDC in its latest worldwide spending guide.
MMC and Microsoft have partnered to launch TotalSecure, a network security monitoring solution.
Top news headlines for 24 - 30 October
ITWeb shared a summary of the top business technology stories that ran between 24 October 2021 and 30 October 2021.
One tank of petrol could cost you more than the monthly rental of the Wanatel Cloud PBX used in your office.
The mobile business app is designed to facilitate efficiency in tracking and communicating progress when registering a property.
IT solution providers need to look for ways to grow, streamline, and automate their traditional break-fix service environment, says ConnectWise.
By leasing equipment rather than buying it, companies can ensure they have the latest technology on site at a fraction of the cost, says InnoVent.