Customer experience, customer engagement, customer, customer, customer – the future of the contact centre pivots around people.
Data is the treasure that every nation covets, but are the walls high enough to mitigate the risks? asks Neal Botje, principal practice head: Cloud Security at Dimension Data.
The spreading Omicron variant leads to further delays, or cancellation of the rollout of IT projects, with firms forced to pay exorbitant prices for tech infrastructure.
ITWeb, in partnership with Veeam, is running a survey on data resilience readiness among businesses in Africa.
The survey aims to explore just how prepared these businesses are to recover from a ransomware or cyber attack, as well as the resources they have at their disposal to help them recover.
In this survey, we examine, among other things:
By completing the questionnaire, you stand a chance to win a Takealot or Amazon gift voucher to the value of R5 000.
The detailed results of the survey and the winner of the lucky prize draw will be published on ITWeb.
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Companies should periodically re-evaluate their data warehouse approach and methodology, while avoiding the rabbit-hole of technology evaluation and selection.
PKI issues digital certificates with keys to protect sensitive data and provide unique digital identities, securing applications as well as end-to-end communications.
Artificial intelligence and machine learning introduce a level of automation in data analysis and the decision process that was not possible before, says Patrick Ashton at SilverBridge Holdings.
As more businesses embrace the cloud, there's a worrying sense of complacency regarding data security, says Dirk Prinsloo, cloud solutions architect at BUI.
Forward-thinking enterprises across the globe have recognised that the future of business success will depend on their ability to leverage AI, says Werner Coetzee, business development executive at Data Sciences Corporation.
Crucial skills that will create the bank of the future are those focused on shaping marketplace banking models for digital citizens.
Dell EMC’s PowerProtect Cyber Recovery solution protects and isolates critical data from ransomware and other sophisticated threats.
Human rights, security, economics and technology make up the base of the digital economy, so we need a globally agreed-upon, interoperable definition of personal data.