A recent CallMiner/ITWeb survey examined if SA contact centres use analytics to understand how their customers really feel.
The urgency of enabling cloud technologies to maintain business productivity has obscured organisations' long-term strategic vision, says Jacques du Preez, CEO of Intellinexus.
On Thursday, 27 May, McAfee experts will dive into what POPIA means for IT and security teams.
ITWeb, in partnership with Veeam, is running a survey on data resilience readiness among businesses in Africa.
The survey aims to explore just how prepared these businesses are to recover from a ransomware or cyber attack, as well as the resources they have at their disposal to help them recover.
In this survey, we examine, among other things:
By completing the questionnaire, you stand a chance to win a Takealot or Amazon gift voucher to the value of R5 000.
The detailed results of the survey and the winner of the lucky prize draw will be published on ITWeb.
Thank you for participating!
The financial institution uses artificial intelligence and machine learning to predict those clients likely to cancel their insurance policies.
Allowing AI technologies to help humans in the process of data analysis results in faster decision-making.
Proofpoint's inaugural 2021 Voice of the CISO report explores key challenges facing chief information security officers after an unprecedented 12 months.
The benefits and value-add of SD-WAN enables McLaren's edge infrastructure to be more agile and give the British Formula One team an edge over the competition.
The South African Revenue Service plans to increase its ICT budget by 2% this fiscal year, according to commissioner Edward Kieswetter.
The Information Regulator consults attorneys after not reaching an agreement with Facebook, regarding revising its WhatsApp privacy policy in SA.
A Veeam webinar will introduce South African IT decision makers and developers to the nuts and bolts of containerisation and Kubernetes.
Contact centres are facing a challenge of managing emotionally charged customers, says Alex Robson, CallMiner.
There are several principles to live by when it comes to data warehouse automation and its implementation in real life.