Companies often struggle to adapt their tools to the business processes, resulting in low rates of debtors contacted or no amounts of debt recovered.
The contact centre transformation project comes as Merchants looks to achieve new levels of growth in the increasingly competitive BPO industry.
Through the partnership, Decision Inc.’s South African, UK and Australian markets will build on the success of its business process engineering practice.
Embrace ERP has helped Agrinet control and manage its business for over 25 years.
Pepkor’s tech investments pay off
Tech investments by the JSE-listed group Pepkor are paying off, helping the company drive retail success and agile business operations. #Pepkor #businessintelligence #artificialintelligence
The PPO PPM tool improves quality management, and adds structure and discipline to the business environment.
Deepfake fraud attempts are virtually impossible to prevent, and exceptionally difficult to detect, says Denis Bensch, CIO of FlowCentric Technologie,.
Vetting data is about understanding how the data behaves. That reflects how the business behaves, says Lance Zikalala, MD of nCoded Solutions.
Implementing tech to automate processes, regardless of the nature of the business, frees up valuable resources to conduct more productive tasks, says Mark Taylor, CEO of Nashua.
The key to successful robotic process automation is to focus on the ‘process’ part, since without an optimised process, the automation will be limited in its effects.
InTouch’s chat-enabled platform lets users interact with business processes through an intuitive messenger.
McKinsey research demonstrates that digitisation and automation in South Africa are likely to result in a net gain in jobs, rather than a loss, as widely feared.
According to Forrester Research, businesses often have no idea which processes to automate.