The international human resources technology company establishes its regional headquarters in SA.
To integrate systems successfully, it is crucial to understand the data that needs to be transferred between the systems, says FlowCentric Technologies.
This virtual assistant gives sales and customer service professionals personalised recommendations for customer interactions and proactive outreach.
The website offers customers and staff the ability to view the status of all jobs in real-time, giving them full transparency into the progress of their repair.
Pepkor’s tech investments pay off
Tech investments by the JSE-listed group Pepkor are paying off, helping the company drive retail success and agile business operations. #Pepkor #businessintelligence #artificialintelligence
MICT SETA and UiPath unite to address the shortage of RPA skills in SA, introducing a national qualification.
In line with the Zondo Commission’s recommendations, the embattled power utility is banking on different technologies to arrest graft.
The next frontier in CX is delivering an effortless experience for customers, according to ServiceNow.
The need to digitise employee services and workflows across the enterprise is critical, says Freshworks.
How to implement an operational excellence plan that works for you.
Predictive AIOps intelligently predicts and automatically remediates issues, says ServiceNow.
Setting a goal for three-five years’ time that is quite generic, but still measurable, works well, says Birgit Smythe, MD at Envisage Solutions.