Suppliers can ensure they are offering customers the right solutions by regularly surveying their changing requirements and adapting their own business accordingly, says Karen Stretch, head of Marketing at Kemtek.
In a webinar on 27 October, the companies will show businesses how to collect data effectively and use Nintex Forms to bolster the end-user experience.
The company implemented Netsurit Productivity Monitor, a productivity monitoring tool that provides immediate insights and reporting.
The businesses that are up for sale are Altron Document Solutions, Altron People Solutions and Altron Arrow.
Major uses for Workforce Management within an Omni-Channel Contact Centre include simplifying and automating processes of staffing and scheduling, says ScopServ Integrated Services.
Enterprise video collaboration platforms are no longer a luxury, they are a necessary and determining factor in today’s work activities, says Vidyo.
Companies wanting to survive the pandemic’s fallout have to accelerate the pace at which they move to frictionless customer engagement, says SAP Digital Interconnect.
Microsoft takes “the next giant leap in cloud computing”, introducing Azure Space to provide satellite Internet connectivity to organisations.
With the Quality Management System tool from Enghouse Interactive, it is possible to continuously evaluate each of the interactions that agents have with customers.
With One Identity, the need for native tools that come with new applications or systems is negated, says Andrew Voges, Africa Sales Director at Quest.
The toolset on offer by SAP for Data Migration is often overlooked and consideration only given to it when the project has already kicked off, says GlueData.
SaaS offers easy-access, consumption-based software provided through a cloud platform, such as Office365, Gmail or other solutions.