Coding a real-time dashboard need not be a lengthy and costly exercise, according to Confluent.
While an agent listens to a customer during a phone call, AI can run in parallel and search a knowledge base for answers, while allowing the agent to focus on the customer interaction.
Experts discussed some of the hurdles in a webinar on technology-enabled healthcare delivery, hosted by Amazon Web Services in collaboration with ITWeb.
ITWeb, in partnership with Mecer Inter-Ed, is running a survey on the value of IT training and certification amongst businesses and individuals in South Africa.
The survey aims to explore whether businesses think that there´s value in paying a training services provider, and if so, what is that value, and does the market understand that value?
In this survey, we examine, among other things:
By completing the questionnaire, you stand a chance to win a Takealot gift voucher to the value of R3000.
The detailed results of the survey and the winner of the lucky prize draw will be published on ITWeb.
Thank you for participating!
Datacentrix demonstrated that it has met the highest technical, accreditation and sales criteria requirements of the multicloud application security and delivery company.
The next step in the journey is about making sure your environment continues to operate as efficiently and cost-effectively as you planned for in the beginning.
IBM's goal is to break down today’s most common barriers to innovation – closed systems, proprietary technologies, untrustworthy AI and insufficient security.
Palo Alto’s threat intelligence team found a significant number of misconfigurations in the IAC templates available for use as the base for production workloads.
A survey on edge computing, AI and 5G, run by ITWeb in partnership with Intel and Dell Technologies, has gone live
ITWeb, in partnership with Altron Digital Business and Microsoft, is conducting a Cloud survey that delves into the state of current cloud adoption within South African organisations. The survey will also look at the productivity suites and business applications, infrastructure and the use of artificial intelligence.
We value your opinion and encourage you to share your cloud adoption experience, and be part of the latest research into cloud in South Africa. A trends report on the survey outcomes will be shared with participants.
By taking part in this survey, you could win a Takealot voucher to the value of R3 000.
While AI is currently on everyone's radar, the contact centre industry's ability to implement and adopt true AI remains some way off, says Karl Reed, chief solutions officer at Pivotal Data.
The deal is aimed at bringing about a step-change in servicing individual and business-banking customers, says the bank.
By outsourcing technology-related necessities, businesses can focus on more important responsibilities.
Attend a live-coding session and learn how to build a real-time dashboard with Apache Kafka.