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Personalised CX from within your banking app

Smart messaging helps banks immerse their customers in an experience where they feel secure enough to be the drivers of their own financial journeys, says Claudius Van Der Meulen, SVP Europe at Entersekt.

Entersekt

2:00

SAP

Apr 21, 2020

SAP drops Jennifer Morgan as co-CEO

Jennifer Morgan mutually agrees with SAP’s supervisory board that she will depart the company, effective 30 April.

LogPoint breaks the scale in Info-Tech 2020 Emotional Footprint report

Zenith Systems, the Johannesburg-based African representative of LogPoint, says LogPoint SIEM has been adjudged to deliver the best customer experience in the SIEM industry.

Zenith Systems

3:10

WhatsApp Business API

Apr 21, 2020

Infobip, Blue Turtle enable chat banking platform

The companies have successfully completed the roll-out of a WhatsApp-based chat banking platform at one of SA’s big four banks.

Blue Turtle Technologies

0:50

Freshworks

Apr 20, 2020

Survey examines role of AI in customer service

ITWeb and Freshworks are running a survey to find out how SA firms are integrating AI into their CX strategies.

Microsoft SA, YES to equip 300 000 youth with AI skills

In this week's tech news roundup, Microsoft, this week hosted its AI, A New Era event in Johannesburg. At the event, Microsoft South Africa and Youth Employment Service signed a new partnership agreement that seeks to provide artificial intelligence skills to 300 000 South African youth. Stay informed and engaged with our comprehensive coverage of these stories and more on our website, www.itweb.co.za and social media platforms. Discover the latest advancements shaping the future of technology by ITWeb. #newsvideo #microsoft #evehicle https://www.itweb.co.za/content/o1Jr5MxPQgyMKdWL https://www.itweb.co.za/content/raYAyMorZx37J38N https://www.itweb.co.za/content/Olx4zMkaQEBv56km https://www.itweb.co.za/content/kLgB17ezgXXM59N4 https://www.itweb.co.za/content/mQwkoM6YENn73r9A

3:10

TikTok

Apr 20, 2020

TikTok allows parents to set controls on teens’ accounts

The mobile video-sharing app advances its safety tools by introducing a family pairing feature to be rolled out in the coming weeks.

Social channels essential to customer engagement, personalised experiences

Social messaging apps are a fact of life – not just in our personal lives, but for businesses that want to communicate effectively with their customers.

SAP Digital Interconnect

2:10

Huawei AppGallery

Apr 17, 2020

Huawei takes on SA's streaming players with new VOD service

The on-demand streaming service launches in SA, offering TV series, documentaries and news via Huawei’s mobile devices.

Samsung Galaxy A53 5G | Unboxing, Overview

The mid-range smartphone promises users the opportunity to experience Galaxy’s advanced mobile technology without breaking the bank. #mobiledevices #samsung #unboxing