Companies should not be fooled by traditional contact centre performance metrics, says Dave Paulding, Interactive Intelligence's regional sales director.
In this World Wide Wrap: Apple and AT&T sign VOIP agreement, multiple SIMs bring operator woes, and eight accused in ID theft scam.
The company will supply SME enterprise equipment and solutions into the South African market.
A local widget design competition offers R50 000 as first prize for the winning application.
InfoReg demands answers from TransUnion, Experian on alleged hack
In this week's tech news roundup, In an ongoing case, the Information Regulator gave TransUnion and Experian 10 days to furnish it with details regarding allegations of a new data breach at the credit bureaus. Stay informed and engaged with our comprehensive coverage of these stories and more on our website, www.itweb.co.za and social media platforms. Discover the latest advancements shaping the future of technology by ITWeb. #newsvideo #infomationregulator #transunion News Links: https://www.itweb.co.za/content/GxwQDM1DxZw7lPVo https://www.itweb.co.za/content/WnpNgM216Ed7VrGd https://www.itweb.co.za/content/nWJadMbNB8aMbjO1 https://www.itweb.co.za/content/PmxVE7KEWl4qQY85 https://www.itweb.co.za/content/VgZeyvJlKYWMdjX9
Spescom DataVoice unveils an SMS-based research service that integrates with a quality management solution.
The process of registering new SIM cards on mobile networks is a “massive task”, say the mobile operators.
Telkom's would-be turn-around man is still under contract, says Saudi Oger.
Samsung Z Fold 5 Unboxing and Hands On Review
The Samsung Z Fold 5 Unboxing, specs and review by ITWeb. Join us as we unbox, explore, and appreciate the Samsung's remarkable features, giving you all the insights you need to make an informed decision. Don't forget to hit the like button and subscribe to ITWeb for more exciting tech reviews and unboxings! #Reviewvideo #unboxingvideo #samsung #samsungzfold5
In this World Wide Wrap: Tesco expands financing footprint, tech outsmarts Italian bank thieves, and Philippines to get mobile microfinance loans.
In this World Wide Wrap: Speech analytics tech on trial, Prosody supports video capability, and call centre cyber crime increasing.
This partnership will promote and support Aastra's MX-One Telephony System solution.
Vivo Y36 Unboxing and Hands On Review
The Vivo Unboxing, Specs and overview by ITWeb. Join us as we unbox, explore, and appreciate the Vivo's remarkable features, giving you all the insights you need to make an informed decision. Don't forget to hit the like button and subscribe to ITWeb for more exciting tech reviews and unboxings! #Reviewvideo #unboxingvideo #VovoY36 #devices
In this World Wide Wrap: Boston seeks broadcast stimulus, Peru drives Japanese digital broadcasting, and mobile news channel for BlackBerry.
Several retailers are still unaware mobile users are required to register prepaid SIMs for the new regulations.
The company is now the second-largest holder of bandwidth in Africa after Telkom, claims CEO Craig Venter.