In light of the country’s unemployment woes, politicians and analysts are in agreement that spectrum allocation and digital migration will enable economic growth.
While an agent listens to a customer during a phone call, AI can run in parallel and search a knowledge base for answers, while allowing the agent to focus on the customer interaction.
The next-gen tech will represent around 10% of mobile subscriptions in the region by 2027, with SA expected to be at the forefront of deployments, says Ericsson.
The telecoms regulator commits to licensing spectrum for the wholesale open access network, amid concerns from industry bodies.
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The University of Johannesburg and University of the Witwatersrand’s vice-chancellors lament the continuous delays in the auctioning of spectrum.
The licences are valid for a period of seven months, commencing from 1 December 2021 and ending on 30 June 2022, says the regulator.
The company hosted its 5G Summit and User Congress 2021 by means of live streaming.
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Minister Khumbudzo Ntshavheni says SA is now firmly on the path to the big switch, confirming government’s commitment to meeting the 31 March 2022 deadline.
Telkom Group CEO designate Serame Taukobong says business must take a long-term view of digital inclusion, and not prioritise short-term gains.
Because a cloud-based PBX system uses the internet to make calls, it doesn’t require nearly as much hardware as a traditional phone system.
Pick n Pay customers are now able to directly engage with the retail giant, following the introduction of its chat commerce facility available via WhatsApp.