Click to chat or call functionality brings customer choice, business efficiency

Through three widgets being installed on a business’s Web site, customers are immediately able to make contact via chat, call or video call, says 1Stream.

1stream

1:30

Q-KON South Africa

Jan 18, 2021

Q-KON South Africa signs OEM agreement with Oracle Communications

The integrated communications and cloud solutions from Oracle Communications will help service providers and enterprises accelerate their digital transformation journey.

Samsung unveils ‘epic’ Galaxy S21 range

The South Korean electronics manufacturer kicks things up a notch with the Galaxy S21 Ultra.

Three keys to improve contact centre efficiency

Incorporating the right technology is key in the process of optimising the productivity of your contact centre.

Enghouse Interactive - Presence

3:30

Cell C

Jan 14, 2021

Correction: Cell C begins to transition customers to partner network

Cell C starts migrating contract and broadband customers to Vodacom and not MTN as previously reported.

InfoReg demands answers from TransUnion, Experian on alleged hack

In this week's tech news roundup, In an ongoing case, the Information Regulator gave TransUnion and Experian 10 days to furnish it with details regarding allegations of a new data breach at the credit bureaus. Stay informed and engaged with our comprehensive coverage of these stories and more on our website, www.itweb.co.za and social media platforms. Discover the latest advancements shaping the future of technology by ITWeb. #newsvideo #infomationregulator #transunion News Links: https://www.itweb.co.za/content/GxwQDM1DxZw7lPVo https://www.itweb.co.za/content/WnpNgM216Ed7VrGd https://www.itweb.co.za/content/nWJadMbNB8aMbjO1 https://www.itweb.co.za/content/PmxVE7KEWl4qQY85 https://www.itweb.co.za/content/VgZeyvJlKYWMdjX9

2:40

CES 2021

Jan 13, 2021

LG president champions collaboration, open innovation

LG Electronics’ Dr I.P. Park believes in partnerships across disciplines and industries.

Pivotal Data gives crisis counselling contact centre a lifeline

The company donated a Pivotal Voice cloud-PBX solution to LifeLine Western Cape to help connect more crisis counsellors to those in need.

Connect

1:40

Independent Communications Authority of SA

Jan 11, 2021

ICASA condemns fake 5G-coronavirus theories

The regulator joins the list of voices to dispel claims that 5G is the cause of COVID-19.

Samsung Z Fold 5 Unboxing and Hands On Review

The Samsung Z Fold 5 Unboxing, specs and review by ITWeb. Join us as we unbox, explore, and appreciate the Samsung's remarkable features, giving you all the insights you need to make an informed decision. Don't forget to hit the like button and subscribe to ITWeb for more exciting tech reviews and unboxings! #Reviewvideo #unboxingvideo #samsung #samsungzfold5

1:50

ICASA

Jan 11, 2021

Telkom partly withdraws spectrum legal bid

ICASA announced that Telkom has withdrawn “Part A” of its court application against the authority.

Ramaphosa warns against spreading COVID-19 disinformation

President Cyril Ramaphosa used the ANC’s 8 January statement to urge against the spread of disinformation relating to the coronavirus.

5G tops telecoms predictions for 2021

Strand Consult remains cautiously optimistic about the latest generation of cellular network technology in 2021.

Simnikiwe Mzekandaba

2:20

Department of Communications and Digital Technologies

Jan 7, 2021

5G-coronavirus falsehoods threaten telecoms investment, says minister

Minister Stella Ndabeni-Abrahams slams attacks on the country’s cellphone network towers, labelling the 5G-coronavirus misinformation as a threat to telecoms investment.

Simnikiwe Mzekandaba

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