To provide the best customer experience, contact centres must incorporate channels like e-mail, chat and WhatsApp to the more traditional voice platforms.
The Federal Communications Commission rejects ZTE’s petition asking it to reconsider the decision to designate the company as a national security threat.
Innovation, transformation, automation – the trends of 2021 are defined by the events of 2020, which made companies take alternative approaches to customer engagement.
Vodafone, in collaboration with home-grown Internet of things solutions provider IoT.nxt, has introduced a new range of IOT services in the UK.
InfoReg demands answers from TransUnion, Experian on alleged hack
In this week's tech news roundup, In an ongoing case, the Information Regulator gave TransUnion and Experian 10 days to furnish it with details regarding allegations of a new data breach at the credit bureaus. Stay informed and engaged with our comprehensive coverage of these stories and more on our website, www.itweb.co.za and social media platforms. Discover the latest advancements shaping the future of technology by ITWeb. #newsvideo #infomationregulator #transunion News Links: https://www.itweb.co.za/content/GxwQDM1DxZw7lPVo https://www.itweb.co.za/content/WnpNgM216Ed7VrGd https://www.itweb.co.za/content/nWJadMbNB8aMbjO1 https://www.itweb.co.za/content/PmxVE7KEWl4qQY85 https://www.itweb.co.za/content/VgZeyvJlKYWMdjX9
Even though fibre remains a niche technology, South Africa has the highest number of fibre-based connections in the region.
Telkom's differential quality is affordable reliability, says the company.
The state of the world’s IVRs at the start of 2020 – and how disruption can drive positive change.
Samsung Z Fold 5 Unboxing and Hands On Review
The Samsung Z Fold 5 Unboxing, specs and review by ITWeb. Join us as we unbox, explore, and appreciate the Samsung's remarkable features, giving you all the insights you need to make an informed decision. Don't forget to hit the like button and subscribe to ITWeb for more exciting tech reviews and unboxings! #Reviewvideo #unboxingvideo #samsung #samsungzfold5
The telco has identified and remedied a fault with a core network element at one of its sites that impacted data connectivity to certain customers.
Telecoms experts say the sustainability of price reductions will depend on the market structure the regulatory authorities create with spectrum allocations.
The Yealink UH36 USB headsets are certified and fully integrated with Microsoft Teams.
The telco says it invests billions of rands in broadband infrastructure projects across SA annually, creating jobs for 1 400 employees through subcontractors.