FatPipe Network, which runs large contact centres in the US and India, says implementing new technologies will not lead to firing agents.
The unified communications provider will add a virtual assistant for chat app Slack to its collaboration software.
HeroTel adds BreedeNet to its acquisition portfolio, setting its vision of connecting all South Africans to affordable Internet.
South African service revenue declined 0.9% in the quarter ended 31 December, but Vodacom's international operations helped the group's overall revenue tick up.
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In this week's tech news roundup, In an ongoing case, the Information Regulator gave TransUnion and Experian 10 days to furnish it with details regarding allegations of a new data breach at the credit bureaus. Stay informed and engaged with our comprehensive coverage of these stories and more on our website, www.itweb.co.za and social media platforms. Discover the latest advancements shaping the future of technology by ITWeb. #newsvideo #infomationregulator #transunion News Links: https://www.itweb.co.za/content/GxwQDM1DxZw7lPVo https://www.itweb.co.za/content/WnpNgM216Ed7VrGd https://www.itweb.co.za/content/nWJadMbNB8aMbjO1 https://www.itweb.co.za/content/PmxVE7KEWl4qQY85 https://www.itweb.co.za/content/VgZeyvJlKYWMdjX9
The company says it has taken the lead in completing Phase 1 of the SA 5G Core Test of China Telecom.
MTN's woes in its African operations continue, as three MTN Uganda senior managers have been arrested and deported.
The Central Bank of Nigeria governor confirms MTN has paid $53 million to resolve dispute.
Samsung Z Fold 5 Unboxing and Hands On Review
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The test results show that at 100MHz bandwidth, the single user downlink peak rate is stable at 1.8Gbps, and the extreme distance is up to three kilometres.
The CP930W connects to the Yealink W60B base station, and is now available in SA.
The South Korean electronics company unveils its premium LG V40 ThinQ smartphone, which will be available in SA for R12 499 in early February.
The global unified comms provider releases private cloud solutions that it hopes will accelerate its cloud business and double cloud revenue within two years.
Its business in the country strengthened over the last year, as more local enterprises made progress in their digital transformation journeys, says Avaya.