Businesses must map the customer journey before they roll-out new channels, says Enghouse Interactive.
Happy and healthy employees make for satisfied clients and improved quality of work, says Lorge.
SA is among the emerging market leaders in terms of unified comms maturity and readiness to embark on true digital transformation, says Unify's Feras Zeidan.
MTN South Africa made more average revenue per user in the quarter ended 30 September, despite losing 705 000 customers.
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The group added 2.5 million new subscribers in the third quarter, boosted by strong performances in Nigeria and Ghana, while MTN SA lost customers.
The company strengthened its cost control and reduced its sales and management expenses on a year-on-year basis.
A new GSMA report reveals women in low- and middle-income countries are 10% less likely to own a mobile phone than men.
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The company will use its current allocated spectrum and leverage its existing LTE network to build the 5G network using 3.6GHz spectrum.
The communications ministry pushes for more partnerships with industry players in the hopes of speeding up SA's digital migration.
At times, the company had to run three shifts to keep its factory operating at maximum production to meet orders from R&M.
ZTE provides a comprehensive solution for customised wireless network coverage for the world's longest sea-crossing bridge, in partnership with China Mobile.
The Nigerian central bank's demand for MTN to repatriate $8.1 billion does not bode well for the country's image as a favourable investment destination, analysts agree.