Most vendors globally have deployed social CRM tools in enterprises and hosted contact centres, says Frost & Sullivan.
The entities offer customers the option of purchasing SMS and data bundles via FNB's USSD cellphone banking service.
The reliance by SMEs on ADSL as a link for their voice communications is threatening the uptake of VOIP and putting their businesses at risk, says George Golding, MD of Euphoria Telecoms.
The mobile virtual network operator sets its sights on building its brand, rather than competing head-to-head with the likes of Vodacom and MTN.
InfoReg demands answers from TransUnion, Experian on alleged hack
In this week's tech news roundup, In an ongoing case, the Information Regulator gave TransUnion and Experian 10 days to furnish it with details regarding allegations of a new data breach at the credit bureaus. Stay informed and engaged with our comprehensive coverage of these stories and more on our website, www.itweb.co.za and social media platforms. Discover the latest advancements shaping the future of technology by ITWeb. #newsvideo #infomationregulator #transunion News Links: https://www.itweb.co.za/content/GxwQDM1DxZw7lPVo https://www.itweb.co.za/content/WnpNgM216Ed7VrGd https://www.itweb.co.za/content/nWJadMbNB8aMbjO1 https://www.itweb.co.za/content/PmxVE7KEWl4qQY85 https://www.itweb.co.za/content/VgZeyvJlKYWMdjX9
The devices are breaking records for the adoption of consumer technology, with China being the fastest growing market by far.
The company will deliver a solution for the next-generation backhaul networks of Africa's two LTE pioneers, Angola and Namibia.
The department aims to tackle gender inequality in the ICT sector with initiatives such as skills programmes for women.
Samsung Z Fold 5 Unboxing and Hands On Review
The Samsung Z Fold 5 Unboxing, specs and review by ITWeb. Join us as we unbox, explore, and appreciate the Samsung's remarkable features, giving you all the insights you need to make an informed decision. Don't forget to hit the like button and subscribe to ITWeb for more exciting tech reviews and unboxings! #Reviewvideo #unboxingvideo #samsung #samsungzfold5
The court rules that telecoms newcomer AppChat cannot use Nashua ECN's intellectual property, approach its staff or its customers.
Mushrooming Internet demand in Africa and hurdles unique to the continent prompt undersea cable providers to expand services and scope.
The telco broadens its presence in the Internet service provider space through lowering prices and increasing speeds.
The BlackBerry maker's local MD offers advice on overcoming challenges around consumerisation in the workplace.
Companies need to optimise contact centres and deliver a personal experience to customers, says Oracle.