Contact centres can tackle some of the challenges they face by deploying Watson's artificial intelligence, says IBM.
Organisations must harvest the massive amount of information being generated, says the BI Competence Forum.
IBM's cognitive system will be explored at the 10th annual BI conference this week.
We round up trends from across the globe that had us scratching our heads this week.
Global PC sales will decline 4.9% this year, predicts the IDC.
The International Data Corporation has lowered five-year forecast for table shipments, following a year-on-year decline in last quarter of 2014.
The company used business intelligence to disrupt the taxi business.
When choosing a cloud backup service provider business must not take contract negotiations lightly, says Veeam.
The world's largest radio telescope takes a major step towards the construction phase.
The Lwazi ICT project aims to address gender and economic divides in SA's ICT space.
According to the latest figures from the IDC, The Middle East and Africa PC market posted its third successive quarter of year-on-year growth in Q4 2014.
The new innovation powers z System advancements to drive performance and maximise enterprise mainframe investments.