The solution reduces call waiting times from five minutes to 45 seconds and improves first-call resolution.
The expanded line-up of touch-screen devices with Windows 8 includes Fujitsu's first Windows 8-based hybrid tablet, the Fujitsu Stylistic Q702.
The iPad Mini has been officially revealed and Apple says it is a concentration rather than a reduction of the iPad.
Acer, Orlando Pirates and the Education Department open a learning centre in Soweto, focusing on maths and literacy.
The search giant will join the string of major product releases, with a new Nexus smartphone, tablets and updated OS.
Members will be considered on the grounds of technology innovation experience, technology management, intellectual property and commercialisation.
While the unified dashboard for Xbox 360 brings a number of new features, it also "unfriends" the Facebook and Twitter apps.
The company has been positioned by Gartner in the Leaders quadrant of the Magic Quadrant for Cloud Infrastructure as a Service.
The new set of services leverage the company's EasyLink cloud infrastructure to facilitate secure information exchange in the OpenText Cloud.
These trends demand CIOs think differently about their roles within the organisation, says Deloitte.
Continuing to push its vision of Web-centric PCs, Google unwraps a new $249 Samsung Chromebook.