The multichannel solutions provider for contact centres has added video interactions to the Multichannel All-In-One Suite.
SAP technology was used to transform CBA's business processes to drive real-time customer experience.
The company dominated the awards, winning Sales Person of the Year, Technical Partner of the Year and Partner of the Year.
MTN has launched a competition where one subscriber who purchases an MTN data bundle or an MTN device stands a chance to win a house worth a R2 million.
Companies should carefully understand the consequences of outsourcing to the cloud so all risks are diminished, says InfoSeal.
Contact centres must ensure there is consistent customer experience across multiple channels, says Interactive Intelligence.
Enterprises fail to meet the requirements of an "always-on" business, says Veeam Software.
To stay ahead in business, data centres should follow the example of Formula 1 racing cars, says Dimension Data.
Under the agreement, Trustlink will resell and implement Axway technology throughout sub-Saharan Africa.
Companies in the mobile first world must allow mission-critical services to run in the cloud.
Oracle has withdrawn its largest copyright damages theory of $210 million based on fair market value.
Introducing this at school level helps learners prepare for tertiary education and the working world, says Sage Pastel Accounting.