Workforce management is critical to an organisation's success, says NICE.
Embracing enterprise content management and business process automation to improve efficiency, streamline compliance and drive higher employee engagement.
A US study probed the attitudes, preferences and behaviours regarding customer touchpoints and engagement within the context of self-service, says Aspect Software.
Service providers in the digital world must now contend with much higher levels of complexity when seeking solutions to reduce revenue leakage, says Amdocs.
We are on the cusp of the next big shift in business architectures, driven by the pervasive application of AI and cognitive technologies to the core processes and workflows of organisations.
Disruption is causing the decline of industrial-era businesses that can't or won't adapt, according to a Dimension Data white paper.
Find out which skills are needed to build an effective data science team that can extract value from big data.
The threat landscape is becoming increasingly dangerous, says Aruba Networks.
The report highlights high-profile security events of 2017 and forecasts trends that will occur in 2018.
Customer experience has overtaken price and product as the key brand differentiator for consumers, says NICE.
User Lifecycle Management overlays legacy systems to enable digital access for every user across core and new cloud services, says Amdocs in a White paper.