For contact centre business, the cloud has become the solution to continue offering customers the same service without neglecting quality, says Enghouse Interactive.
ERS Watchdog aids in monitoring individual time management, and team leaders are able to see exactly where time has been spent.
AWS is collaborating with sectors such as healthcare and education to speed up responses to the pandemic.
COVID-19 has forced an appreciation and acceptance when it comes to cloud within manufacturing, says Phil Lewis, Infor VP Solution Consulting, EMEA.
Crises or global shifts lead to new ways of doing things. We look at some of the trends the COVID-19 crisis is driving and the manner in which these may change how business is done.
At the introduction of the lockdown period, less than half of surveyed organisations had rolled out a digital transformation strategy that enabled remote working.
IoT.nxt and Vodacom are hosting a webinar on 19 August, to elaborate on the art of the possible using IOT technology.
Universe Direct Rentals can ensure a quick and efficient transition from the office environment to working from home.
Smart Staff Optimization is a set of solutions that allows companies to take advantage of the benefits that working remotely brings to the contact centre.
DFIR Labs' Veronica Schmitt will share what not to do when it comes to IR at the upcoming ITWeb Security Summit.
Remote monitoring and management of IT systems holds advantages for the business and the user alike, says Nashua.