The online travel agency ?has begun deploying the Interactive Intelligence?PureCloud Engage?solution to transform its customer communications.
Workonline Communications has seen increased demand since turning up remote peering services to the LONAP Internet exchange point a little less than a year ago.
There are five major IOT elements that will significantly change our lives and the way we will do business in future, says SAP's Hannes Liebe.
ITWeb, in partnership with MTN Business, is running a survey on ICT maturity to gain a clear, data-driven understanding of where SA businesses stand in terms of ICT maturity. The survey covers everything from infrastructure and cybersecurity to digital literacy and compliance.
To gather further insights into ICT maturity within respondent organisations, the survey poses the following questions:
By completing the questionnaire, you’ll contribute to this local research project and stand a chance to win a Takealot voucher to the value of R3 000. The detailed results of the survey, and the prize winner, will be published on ITWeb.
The influx of personally owned devices, ubiquitous high-speed Internet connectivity and cloud-based applications is redefining the enterprise network.
Its IOT and data analytics modular offer has been introduced worldwide to help businesses develop innovative IOT-based services.
MTN customers show the lowest loyalty to their brand, followed by Telkom Mobile, while Cell C rises to the top in customer experience.
Educational sector contact centres should be driven to offer more digital platform options in line with students' communication requirements, say experts.
The improved security, automation, and continuity offered by VMware NSX is a key enabler of network virtualisation, says VMware.
Enhancements focus on three pillars: secure access, secure infrastructure and secure data, says VMware.
VMware product includes user authentication and an application catalogue so IT administrators can have control and visibility, the company says.
A company's first priority is to meet the right customers at 'C level': those who are in charge of the architecture.
The social network rolls out live-broadcasting scheduling for publishers, positioning its Newsfeed as a modern day TV guide.