Johannesburg, 20 Oct 2017
Real-time management (RTM) focuses on managing all the interactions occurring in real-time within the contact centre, and can be sorted out into elements that will support business operations improvement.
Nowadays, there are many systems offering information in real-time, therefore it is very important to have a team that can read generated data by these systems, so decision-making is supported by hard data.
Download here the latest Presence Technology e-book and discover the five key concepts that should be considered to carry out an optimal RTM strategy.
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