Euphoria Telecom's new smartphone app allows for remote connectivity


Johannesburg, 07 Mar 2019
Read time 2min 10sec

There is a radical shift towards a more distributed workforce as company staff are increasingly prioritising certain aspects of remote work, while management is also fast realising the benefits of it. Gartner predicts that half of the future workforce will work remotely most of the time by 2020.

Euphoria has launched an app that will enable mobile workers to be connected wherever they are. Think of it as roaming for desk phone. Company staff can now make and receive calls as if they were sitting at their desks by simply downloading the free Euphoria Softphone app from Google Play and the IOS Store.

The softphone represents a significant step towards full mobility and communication. Whether employees are on the road or working from home, the new Euphoria Softphone app gives them full access to the Euphoria communication platform.

Euphoria director John Woollam says that with the app, staff can simply log in to the Euphoria system using their personal Euphoria TMS login credentials. "To personalise the Euphoria Softphone experience, we allow users to integrate their personal TMS account, including access to their address book, company extensions and call detail records (CDRs)."

Euphoria Softphone seamlessly integrates all contacts, on iOS or Android, and provides a full call history. It will also populate all company extensions as well as any additional registrations linked to the user's personal TMS account.

The app offers clear call quality in areas where 4G (LTE) cellphone network reception is good. It uses technology that is specifically designed to ensure the best quality audio at the lowest bandwidth. More importantly, it offers a call-back feature that allows the system to call back and only requires mobile data to activate the call.

Euphoria Softphone allows users to access their contacts on their mobile devices and make calls through the app. Furthermore, the app integrates with the mobile phone's call handling to offer push notifications, an efficient way to be notified.

"Technology has become the centre of the home and the workplace. It allows us to always be connected and creates a continuum of work and life. The fact is, there are remarkable tools and technologies that can enhance and help companies be more effective. They need to embrace them before it is too late," concludes Woollam.

For more information, visit www.euphoria.co.za or e-mail sales@euphoria.co.za or contact Euphoria on (087) 231 0500.

Euphoria Telecom (www.euphoria.co.za)

Euphoria Telecom is a leading provider of an innovative, cloud-based, cost-effective business telephone service that offers unprecedented control and automated operational efficiency. The solution offers any business a truly simple approach to managing communications across an increasingly decentralised and mobile workforce. Seamless integration and automation make it simple for businesses to access insights, reports and efficacy of communications.

The company has earned a reputation as a customer-centric business, decreasing customer telephony costs by up to 50% and maintaining excellent customer service. Established in 2010, the company now proudly hosts over 3 000 business customers in South Africa and continues to grow rapidly. The company is 100% owned by the current management team, headed by George Golding, Conrad de Wet and Rafal Janik.

Editorial contacts
IT Public Relations Ivor van Rensburg (082) 652 8050 ivor@itpr.co.za
Euphoria Telecoms Lauren Pybus (061) 759 7817 lauren@euphoria.co.za
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