ATIO introduces voice biometrics through partnership with OneVault
Specialist ICT services provider, ATIO, today announced it has partnered with voice biometric authentication service provider OneVault to offer innovative voice biometric solutions to customers.
Says ATIO's CEO, Chris Van der Sande: "ATIO has been focused on introducing innovative solutions into our overall solution offering and we believe voice biometrics has a significant role to play in this strategy."
With the increased focus on automation and servicing customers remotely, authentication is a critical factor for any organisation transacting in this fashion. As imposters and fraudsters get more and more sophisticated, authentication methodologies need to evolve accordingly.
At present, traditional authentication generally takes the form of knowledge-based authentication (KBA), which invariably means asking more questions to confirm identity, and keeps customers on the telephone for a much longer period before their queries get answered. Customer satisfaction is declining in direct correlation with the increased emphasis for organisations to reduce risk.
"Voice biometrics is becoming a mainstream technology and we are delighted ATIO has seen the value in incorporating it into the solution offering for clients. The demand here in South Africa is growing exponentially and, as a specialist voice biometric provider, OneVault is able to provide significant insight in this regard," says Paul Hutton, CEO, OneVault.