ATIO introduces voice biometrics through partnership with OneVault

Issued by Atio Corporation
Johannesburg, 13 Oct 2014

Specialist ICT services provider, ATIO, today announced it has partnered with voice biometric authentication service provider OneVault to offer innovative voice biometric solutions to customers.

Says ATIO's CEO, Chris Van der Sande: "ATIO has been focused on introducing innovative solutions into our overall solution offering and we believe voice biometrics has a significant role to play in this strategy."

With the increased focus on automation and servicing customers remotely, authentication is a critical factor for any organisation transacting in this fashion. As imposters and fraudsters get more and more sophisticated, authentication methodologies need to evolve accordingly.

At present, traditional authentication generally takes the form of knowledge-based authentication (KBA), which invariably means asking more questions to confirm identity, and keeps customers on the telephone for a much longer period before their queries get answered. Customer satisfaction is declining in direct correlation with the increased emphasis for organisations to reduce risk.

"Voice biometrics is becoming a mainstream technology and we are delighted ATIO has seen the value in incorporating it into the solution offering for clients. The demand here in South Africa is growing exponentially and, as a specialist voice biometric provider, OneVault is able to provide significant insight in this regard," says Paul Hutton, CEO, OneVault.

ATIO

ATIO is a B-BBEE level two, black owned company that has been providing specialised ICT services for over two decades with two divisions each focusing on clearly defined niche markets.

ATIO interactive division focuses on the provision of high-quality solutions for contact centres and is a leader in voice, data and contact centres in Africa. By offering managed IT services to a broad customer profile, together with the provision of technology management and business process services associated with telephony and call centres, ATIO has shown how its focus has changed from merely selling products and services to that of selling solutions.

ATIO telecoms division provides service assurance and network performance management solutions to telecoms operators, service providers, technology vendors and regulatory authorities. ATIO also offers selected unique products to its customers to permanently enable their service assurance and quality management processes.

OneVault

* OneVault is a focused biometric voice authentication company. It unlocks the power of every individual's voice to provide the most secure, remote authentication channel available.
* The company's focus with respect to the voice biometrics space, has allowed it to develop a set of core competencies and capabilities that are unparalleled in the South African market.
* OneVault offers its clients secure, easily accessible, third-factor authentication that seamlessly integrates with their IT infrastructure.
* OneVault also offers a hosted offering means clients can leverage the company's 'tuned' voice authentication engine resulting in fast, simple solution deployment.

Vanda Dickson, OneVault, vanda@onevault.co.za, +27 82 884 7786

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