Johannesburg, 28 May 2007
Intelleca, South Africa's leading provider of innovative voice and contact centre solutions, has been named Nuance Partner of the Year 2007 for the UK, Ireland, and South Africa. The award was made at the Nuance Conversations Speech Event in Cannes, France.
Intelleca is the South African representative for Nuance, which is widely acknowledged as the world's leading speech technology company.
Intelleca was recognised for the work it has done in creating next-generation speech solutions and deploying them in the South African market.
In making the award, Nuance noted: "With foresight that has left other significant market players literally years behind, Intelleca recognised speech as the next international trend, and swiftly positioned itself as the primary 'next-generation service provider' for the voice solutions that South Africa's biggest companies have deployed over the last five years. Over this time, Intelleca has also built up an internal competence in voice solutions including significant local IP that enhances the Nuance product range for local conditions."
"As a result, the likes of Telkom South Africa, Vodacom, Cell C, South African Airways, Airports Company South Africa, Standard Bank, First National Bank, MTN Banking, Discovery Health, MultiChoice, and a host of other blue-chip companies have chosen Intelleca as their preferred speech automation solutions provider.
"The result is that Intelleca today commands a dominant market share in speech recognition, text-to-speech and voice biometrics in South Africa, and has extended its systems integration and professional services capability to Europe, the Middle East, Africa (EMEA) and Asia."
"It is very rewarding to be acknowledged in this manner," says Mike Renzon, CEO of Intelleca. "We have always seen the clear ROI of speech self-service automation in contact centres and have invested millions of rand and thousands of man hours in creating the IP and capacity to build world-class speech solutions with our clients. We could not have done it without the backing of a class-leading principal like Nuance."
The Achievement Award Africa and the Middle East was won by Standard Bank, an Intelleca customer, for demonstrating improvements in both customer care and agent efficiency with speech technology.
Peter Hauser, senior vice-president and general manager for Nuance International, said: "The world of customer care has evolved to a new environment in which companies are now required to satisfy the expectations of increasingly savvy, highly-mobile customers, who feel great service is an entitlement. Standard Bank's speech application deployed by our Partner of Year 2007, Intelleca, is an excellent example of this."
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