Mobile company Cell C and GloCell have successfully concluded an agreement that will see GloCell cede its Cell C contract customer base to Cell C.
GloCell was appointed as service agent for Cell C customers that were migrated from Altech Autopage in 2016.
Shaun Prithivirajh, CEO of GloCell, says: "To ensure the best possible experience for customers, ceding these contract subscribers back to Cell C was the best thing to do, as was the case with similar service provision businesses in the past."
The process to fully integrate the customers into Cell C's systems is expected to be completed by mid-July, the mobile company says. During the transition period, GloCell will continue to service this customer base.
Cell C has put measures in place to ensure adequate support to GloCell. Customers should expect normal service to continue and will receive on-going communications on what they can expect during the migration period.
"We will do everything in our power to ensure a smooth migration for GloCell contract customers to Cell C and have put in place a dedicated team to ensure that all customers being migrated from GloCell will receive the best possible service and support," says Jose Dos Santos, Cell CEO.
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