Johannesburg, 18 Jan 2018
Cruze Control Technologies, based in Johannesburg, South Africa, in partnership with Arago, a pioneer in Artificial Intelligence (AI) and leader in intelligent automation based in Frankfurt, Germany, has launched an international support centre for Arago's general AI platform HIRO based in Johannesburg, South Africa.
Cruze Control Technologies has opened Cruze Control Technologies' International Support Centre that provides technical support for Arago's AI platform HIRO. With this newly introduced service offering, which extends Arago's main support centre in Frankfurt, Germany, Cruze Control will be able to service customers based in South Africa. Furthermore, the support centre is geared to provide support globally to cover various time-zones. Additionally, Cruze Control Technologies grants licensing, and offers implementation, 24/7 support and training services to clients in SA. Cruze Control's support centre is technically equipped to ensure that all support service level agreements (SLAs) are being met with the highest level of satisfaction and engagement.
The new support initiative goes beyond the usual customer service: with clients having unique environments and individual needs, Cruze Control Technologies' International Support Centre helps them to integrate HIRO in their business infrastructure and ensures maximum benefits for their clients. Additionally, the support centre acts as the customers' guide and mentor to achieve optimum use of the vast and powerful general AI platform HIRO.
Benefits of outsourcing your operational support to Cruze Control Technologies' International Support Centre include:
* Leverage the potential of AI by providing you with an AI platform to propel your business forward.
* Streamline the customer journey leading to faster, more satisfactory customer experiences.
* Significant cost savings.
* Access to a quality controlled South African technical staff with excellent communication skills.
* Access to tier 1 infrastructure.
* 24/7 worldwide support.
* A guarantee of product expertise from beginning to end.
Arago's commercially proven problem-solving artificial intelligence platform HIRO is designed to autonomously run IT and business processes within enterprises. Clients benefit not only from outstanding automation rates, but also from unique cost savings and knowledge retention capabilities, operational efficiency gains as well as increased speed and agility. Several industry-leading companies across IT, finance, telecom, retail and manufacturing have chosen Arago's AI platform HIRO to help them innovate and grow.
"I am very excited to launch the new HIRO support centre in South Africa. This will give our customers local support ability and still be part of the larger international HIRO support system. We are happy to work closely with Arago on this initiative which strengthens our market position and will allow you to get access to the world class AI algorithm driven product HIRO to run your IT operations," said Nikky Sooriakumar, CEO of Cruze Control Technologies.
"We are excited to support Cruze Control Technologies in launching their International HIRO Support Centre", said Harald Kirsch, Channel Sales Manager at Arago. "The collaboration between both parties will guarantee the necessary customer proximity and meets the specific requirements of the African market. Cruze Control's clients will now be able to benefit from the full service offering for our general AI platform including licensing, implementation, 24/7 support as well as training services in South Africa."
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