Subscribe

Five considerations for first-time ERP customers

By Viesturs Zalaiskalns, Channel Manager at HansaWorld South Africa


Johannesburg, 24 Jul 2015

There comes a time for many growing companies when the accounting system is no longer up to the task. When looking at implementing an enterprise resource planning (ERP) solution, the owners of these organisations are faced with a confusing marketplace, in an environment which is constantly changing.

Just what should you consider in making the best choice for your company? Here are five key considerations for the first-time ERP customer, says Viesturs Zalaiskalns, Channel Manager at HansaWorld South Africa.

1. Cloud by design

In this day and age, it should almost go without saying that a solution built for the cloud is a pretty good starting point. However, there is more to it than that. While 'built for the cloud' implies all the advantages of an on-demand solution which is rapidly deployed and flexible to meet diverse (and changing) business requirements, you also want to be sure the chosen solution operates just as well on an on-premises or hosted model. Flexibility is the name of the game.

Beware of older systems with a cloud front-end (known as cloud-washing); when these systems are updated, enhancements or new applications are added, it can result in havoc.

2. Scalability and granularity

If your business is only just moving to an ERP solution from an accounting package, the chances are you're not going to require thousands of licences and hundreds of modules. But that doesn't mean that day won't come.

Choose a system that can scale all the way from two or three users, to many hundreds, as well as a system that has a full suite of modules, from finance, to warehousing and logistics, manufacturing and distribution, retail, human resources and payroll, and more. You only want to have to implement an ERP solution once.

Granularity is a tricky one; many solutions that claim to be 'cloud' have only some of the advantages of a truly cloud-based system. One of the giveaways is inflexibility in your choice of services. Look for systems that allow you to select (and pay for) only the licences and even the features within any given module that is needed.

3. Online and offline

Particularly in Africa, where always-on connectivity isn't assured (or cost-effective), your ERP solution should behave in precisely the same way whether it's connected to the Internet or not (some cloud solutions will only work online). This is of particular importance for front-of-shop applications, such as point-of-sale terminals; if the Internet is compromised in any way, work shouldn't stop.

4. Look for 'modern maturity'

The world today is a very different place to the one 'traditional' ERP vendors grew up in. Smartphones, iPads, Apple Macs and Linux, the cloud and (almost) universal connectivity are a reality. People expect choice and flexibility in how they work and your ERP system has to cater for this. 'Modern maturity' is reflected in a system which works across devices, offers apps for all major platforms, and operates securely and seamlessly, regardless of the device from which it is being accessed. That extends to the apps which are available with the system - these should be easily accessible from the App store, Google Play store or Windows marketplace.

5. Rapid deployment

Implementing an ERP solution is no picnic; depending on how it's done, implementations can make or break companies. Those solutions which can be rapidly deployed - in timeframes measured in weeks or months - carry a lower risk than those which take years to get up and running. Talk is cheap, so look for a track record of successful implementations in businesses similar to yours.

Share

HansaWorld

HansaWorld provides an award-winning integrated business platform covering customer relationship management, enterprise resource planning and accounts, together with a wide selection of industry-specific solutions, to more than 500 000 clients in 110 countries around the world. The solutions are available in 29 languages, run on all major platforms and support mobile use via laptops, Android and Apple iOS devices. HansaWorld is represented in many of the countries in Europe, Latin America, North America, Africa, Australia, Asia and the Middle East.

Find HansaWorld Standard apps by searching your preferred app store or visit www.standardinstall.com.

Editorial contacts

Gretel Engelbrecht
Black Book Communications
(+27) 21 833 1700
gretel@hansaworld.com
Viesturs Zalaiskalns
HansaWorld
(+27) 21 833 1700
zalaiskalns@hansaworld.com