Ready, reset, start over on your printer


Johannesburg, 30 Jul 2019
Read time 2min 10sec

Have you ever just wanted to start over? With your printer, you just might be able to start over.

Let’s say your Xerox printer is moving to a new location or a new group and you want to reset the machine, erasing all the settings and information stored on the printer. There is a way to do that reset on most devices. You can reset the machine to the factory defaults and start all over. The process of setting the machine back to the factory defaults makes the machine like it was when you first took it out of the box. Okay, so it is used, but most settings will be back to the factory defaults as though it was new.

Most Xerox printers and multifunction devices provide this option and the instructions should be in the online support for your product. If you do not find the instructions then give the support centre a call and they can either walk you through the process, or let you know if resetting requires a technician.

Obviously, this is an optional process and may not need to be done, but if you need to clear the machine to send it on to another owner or department, this is an option. In rare cases, the reset may be suggested for machine issues. To find the instructions to reset the machine, please go to the support site for your machine and search on “reset” or “factory defaults”.

Resetting will return the many stored parameters to the factory default values. In most cases, the print counts and the firmware serial number will not be affected by the reset.

Warning: All or most user and system settings will be lost. All jobs, presets, apps (if applicable), and device settings are reset. If the printer includes a hard disk, the disk is re-initialised.

We recommend that you print out a configuration report or systems setting report prior to resetting so that you can use the report as reference to restore the printer settings you wish to set up again. Please search on “configuration” or “settings report” in the online support section for your machine for the instructions for printing the report.

If you have any questions about this process, as always, please contact us at the support centre.

Bytes Document Solutions

Altron Bytes Document Solutions (BDS) is Africa's leading document management technology and services company and the largest Xerox distributor in the world. It is the authorised Xerox distributor in 26 sub-Saharan countries offering the complete range of Xerox document equipment, software solutions and services. BDS forms part of JSE-listed Allied Electronics Corporation (Altron). http://bytesdocumentsolutions.co.za.

Xerox Corporation

Xerox Corporation is a technology leader that innovates the way the world communicates, connects and works. We understand what’s at the heart of sharing information – and all of the forms it can take. We embrace the integration of paper and digital, the increasing requirement for mobility, and the need for seamless integration between work and personal worlds. Every day, our innovative print technologies and intelligent work solutions help people communicate and work better. Discover more at www.xerox.com and follow us on Twitter at @Xerox.

Editorial contacts
Altron Bytes Document Solutions Tanya Moodley (011) 928 9111 Tanya.moodley@bdsol.co.za
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