DVT, Backbase partner to improve banking customer experience with digital banking solutions

Johannesburg, 09 Jun 2021

Jaco van der Merwe, CEO of DVT.

Software development and cloud digital enablement company DVT has partnered with engagement banking platform Backbase to provide a unique and powerful turnkey digital banking solution for financial services institutions. Through this partnership, DVT will provide implementation services of the Backbase platform to its customers across the African continent.

Backbase is an engagement banking platform that powers seamless customer experiences, unifying data and functionality from core banking systems and innovative fintech partners.

"With our large and skilled team in banking and financial services and having over 20 years of experience in the banking sector, our strategic partnership with Backbase means that we can provide banks with a unified platform approach enabling unparalleled customer experience across all digital channels," says Jaco van der Merwe, CEO of DVT.

As a Backbase partner, DVT’s service will allow banks to implement ready-to-use apps and build tailored customer experiences (CX), create customised client journeys, integrate with core banking solutions and extend functionality on the Backbase platform easily.

“In taking our extensive experience in banking software solutions to all of Africa, the Middle East and Europe, we knew that being a partner to Backbase would mean accelerated digital enablement of existing clients and new sector entrants. Time to market is a critical success factor in what is an innovative and highly competitive domain. Having access to a leading solution that helps to meet this challenge is a valuable offering to have added to our capabilities,” says Karl Fischer, DVT CMO.

The Backbase platform enables financial institutions to rapidly deploy digital sales and digital banking experiences – across all segments, channels and products – via turnkey customer and employee apps. Banks using the Backbase platform can orchestrate value on a single platform to drive growth and reduce operational costs

Matthijs Eijpe, Regional VP EMEA, says: "Backbase’s engagement banking platform allows financial institutions to master the customer engagement layer in a single platform. This new partnership with DVT will help us support further African banks with a future-proof platform to accelerate the digitisation of their customer experience."

The Backbase platform provides a significant return on investment and a solid business case for single country and multiple country deployment scenarios.

DVT

DVT's technology teams have been turning great ideas into great software for more than 20 years. Founded in 1999, DVT provides high impact business software solutions for clients in South Africa and across the globe. Our comprehensive solutions and resourcing services are delivered by high performing Agile technology teams that are either dedicated teams on-site/working remotely, client co-sourced, turn-key project teams or staff augmentation and professional services.

DVT's range of services include custom software development, UX/UI design, DevOps, Cloud Application Development, BI and data analytics, Intelligent Automation including RPA, AI, Machine Learning (ML), data science, solution delivery management, business analysis, Agile consulting and training.

DVT employs more than 500 staff globally, with offices in Johannesburg, Centurion, Cape Town, Durban and the UK (London). DVT is a Dynamic Technologies company, a software and technology group with 1100+ staff across South Africa, the UK, the US and Europe.

www.dvt.co.za or www.dvtsoftware.com

Backbase

Backbase is on a mission to transform the broken banking system, so financial institutions don't just interact — they engage — with the people they serve.

That's made possible with the Backbase Engagement Banking Platform — powering all lines of business on a single platform, including Retail, SME & Corporate and Wealth Management.

From digital sales to everyday banking, the platform's entire design focuses on a seamless and captivating experience for both customers and employees.

Industry analysts Forrester, Ovum and Celent continuously recognize Backbase's front-runner position, and over 120 large financials around the world are powered by the Backbase Engagement Banking Platform—including AIB, Barclays, Banamex, Bank of the Philippines, BNP Paribas, Bremer Bank, Islands, Citibank, Citizens Bank, CheBanca!, Discovery Bank, Greater Bank, HDFC, IDFC First, KeyBank, Lloyds Banking Group, Navy Federal Credit Union, PostFinance, RBC, Société Générale, TPBank, Vantage Bank Texas, Westpac, and Wildfire Credit Union. www.backbase.com

Editorial contacts