OpenText EIM solution selected by EUROCONTROL

Johannesburg, 19 Jun 2013
Read time 2min 50sec

OpenText (NASDAQ: OTEX, TSX: OTC), the global leader in enterprise information management (EIM), today announced that OpenText StreamServe has been selected by EUROCONTROL for invoice processing within the company's new billing and claims system.

EUROCONTROL, the European Organization for the Safety of Air Navigation, is an intergovernmental organisation made up of 39 member states and the European community. Founded in 1960, this civil-military organisation has developed into a vital European repository of air traffic management (ATM) excellence, both leading and supporting ATM improvements across Europe.

EUROCONTROL is deploying a new billing and claims system, ABACUS (Advanced Billing and Claims Unified System) based on OpenText StreamServe. The ABACUS Architecture, developed by IBM Global Business Services, maximises the exploitation of commercial and open source components, such that the code development effort is minimised. This new system is being put into place to effectively manage the changing business needs of the European aviation industry and the rapidly increasing growth rate of air traffic throughout Europe, which is expected to reach 20 million flights per year by 2030.

"Billing and collecting pan-European air navigation charges in a reliable and cost-efficient manner is a strategic mission of EUROCONTROL and a vital enabler of safe and efficient air travel in Europe," said Oliver Tribel, IT project leader, Software Development Framework Project at EUROCONTROL. "Being able to produce clear and correct billing documents, in a flexible way, is a very important requirement towards this goal."

Simple to deploy and maintain, OpenText StreamServe delivers dynamic composition, document process automation and output management capabilities. Designed to scale across any document-driven business process, OpenText's customer communications management (CCM) solutions integrate easily with ERP and supply chain systems and applications.

OpenText StreamServe has been integrated as part of IBM's ABACUS solution at EUROCONTROL for the following reasons:

* Supports high-volume reporting on moderately sized hardware
* State-of-the-art template builder
* Unique post-processing functionality (sorting, enveloping, bundling)
* Can retrieve data in XML from a database system using standard connectors (eg JDBC)
* The StreamServe engine is able to combine data from different data sources and calculate sums, averages, occurrence counts, etc. The outcomes can be used not only in reports/documents, but also to initiate the retrieval of other data
* After report generation, reports are accessible in memory or stored on the file system at the caller's discretion

Lubor Ptacek, vice-president: strategic marketing at OpenText, said: "We are excited to help EUROCONTROL with their application for invoice processing within their new billing and claims system. OpenText StreamServe supports high-volume, complex report generating and multi-channel distribution. Document templates can be filled with data - both structured and unstructured - from different sources. All flight movements within the European airspace will soon be invoiced using our software."

OpenText's CCM products are part of the OpenText Customer Experience Management (CEM) offering, one of five foundational pillars of OpenText's enterprise information management (EIM) strategy. OpenText CEM creates a rich, interactive online experience across multiple channels, including Web sites, mobile devices and social networks, while helping to meet information governance requirements.


OpenText provides enterprise information management software that helps companies of all sizes and industries to manage, secure and leverage their unstructured business information, either in their data centres or in the cloud. Over 50 000 companies already use OpenText solutions to unleash the power of their information. To learn more about OpenText (NASDAQ: OTEX; TSX: OTC), please visit:

Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on OpenText's current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText's assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate, and consequently, its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors that could occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC and other securities regulators. Unless otherwise required by applicable securities laws, OpenText disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Copyright (c)2013 Open Text Corporation. OpenText is a trademark or registered trademark of Open Text SA and/or Open Text ULC. The list of trademarks is not exhaustive of other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text SA or other respective owners. All rights reserved. For more information, visit:

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