Spescom DataVoice announces double Avaya certification

Issued by Blain Communications for Spescom
Johannesburg, 16 May 2006

Spescom DataVoice has announced a double Avaya compliance acceptance for two of its recording solutions, strengthening its ties with leading call centre technology provider Avaya.

Two DataVoice recording solutions designed to support the latest leading Communications Manager and Predictive Dialer System telephony platforms, were tested. They were officially certified as compliant at the Avaya Solutions Development Lab in the UK, by the Avaya DeveloperConnection Technical Team.

Spescom DataVoice offers state of the art compliance recording systems, screen recording, performance management and speech analytics solutions, designed to support contact centre operations of any size. Support for the latest Avaya Communication Manager 3.0 is provided in the newest version of the DataVoice Definity Recording Controller.

With its Avaya Predictive Dialer System (PDS) solutions, DataVoice supplies its customers with the best of recording, performance management and speech analytics solutions, carefully tailored and optimised for outbound operations of all sizes. Support for the latest Avaya PDS V12 is provided in the newest version of the DataVoice Avaya PDS Recording Controller.

The Definity Recording Controller can be ordered as DataVoice Part No. DVR-DEF-SW.

The Avaya PDS Recording Controller can be ordered as DataVoice Part No. DVR-MOS-SW.

Spescom

Spescom, a Proudly South African company, is a multinational technology innovator with direct operations in the US, UK and South Africa.

The group is publicly listed on the JSE Limited (Spescom Ltd).

Spescom is an information and communications technology company focused on the various aspects of enterprise content management.

The group provides products and solutions to connect to the network economy, as well as enterprise software to manage information and knowledge.

Specifically, Spescom supplies solutions in the areas of access network, enterprise information management, multimedia transaction recording, broadcast and customer contact centres.

Spescom markets its products worldwide through appointed partners and distributors under the eB brand for its enterprise software, and the DataVoice brand for its multimedia transaction recording solutions.

eB is sold internationally by US-based Spescom Software Inc.

Spescom's global customer base consists of multinational organisations including leading enterprises in the utilities, telecommunications, transportation, financial, banking and insurance sectors.

Worldwide, customers include Eskom, Blake & Associates, Nedcore, Auto & General, IBM, First National Bank, Wesbank, Cell C, Old Mutual, Direct Axis, ICG, Siemens, National Bank of Dubai, Telecom Austria, Lloyds TSB, National Bank of Kuwait, Dubai Police, WHSmith, Network Rail (Railtrack); City of Lancaster,Aker Kvaenrner, Bechtel, Pan American Energy, Lloyds Register, Caterpillar, Colorado Springs Utilities, Entergy, Ameren UE, Constellation Energy Group, Seabrook, Telkom SA, Vodacom, MTN, Grintek and Econet.

For more information on Spescom, please visit www.spescomsoftware.com and www.spescom.com.

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