According to the BPeSA Web site, the organisation was constituted to create an enabling environment for members to network, share knowledge, and collectively contribute to ensuring a vibrant South African industry. It claims to actively engage in growing the industry and market, while also facilitating the industry ecosystem that ensures growth and sustainability.
BPeSA (Business Process enabling South Africa) operates very well in the Western Cape, but nationally it's a mess.
BPeSA's vision is to create a strong and sustainable business process services and off-shoring industry association that benefits members and contributes to the national imperatives of job creation and economic development in South Africa. And its mission is similarly grand: "To actively represent its members' collective interests and promote the growth and development of the broader business process services industry in South Africa."
Unfortunately, repeated attempts by this journalist to contact the organisation came to nought. The telephone number appears to have been disconnected, and no response was forthcoming after the contact form on the Web site was completed.
Leaving aside the irony implicit in being unable to contact an organisation representing, among others, call centres, the participants to an ITWebroundtable were asked about the organisation. According to Anton du Plessis, GM: Business Development, WNS Global Services SA, BPeSA operates very well in the Western Cape, but nationally it's a mess.
This gibed with the general feeling around the table, but there are apparently moves afoot to expand the apparently functional Western Cape branch nationally. Dr Madelise Grobler, MD of Bytes People Solutions, explains that the national form of BPeSA was re-launched two months before [the roundtable took place in mid-April], with the entire Western Cape team visiting Gauteng to meet with members and pursue funding that was seemingly promised by the Industrial Development Corporation.
Unfortunately, none of this could be confirmed with BPeSA in the Western Cape, because repeated attempts to contact any senior representative of that organisation had also failed. Perhaps, by the time you read this, the organisation will have re-emerged in all its glory.
First published in the June 2013 issue of ITWeb Brainstorm magazine.
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