Solution House Software, a Cape-based urban management, public safety and security solutions provider, has developed an urban management system which aims to improve service delivery in South Africa.
The company says the Incident Desk system is currently being rolled out countrywide with more than a quarter of a million activities and incidents having been logged on the system.
The urban management activities and incidents range from crime, crime prevention, municipal services, medical emergencies, traffic and car accidents, management of estate developments and facilities management, it adds.
Users can use the TakeAction app - available on both iOS and android - to log problems and issues to the system, says Tiaan Janse van Rensburg, CEO at Solution House Software.
"TakeAction is actually more than just a smart phone app, but a service eco-system."
With it incidents are sourced from numerous entities - the public, security service providers, improvement districts, neighbourhood watch initiative and security estates, says Solution House Software. It centralises all incidents in one solution in real-time for service providers to act on, it adds.
The incident will then be routed to the relevant service provider depending on the incident type and GPS location, it adds.
For those members of the public that do not have smartphones, the company says it provides a national location-based SMS number to log calls.
This function uses the location of the cell tower from which the message was sent to route the incident to the relevant service provider.
Janse van Rensburg says with Incident Desk and the linked TakeAction app the main aim is for prompt service delivery and the real-time electronic logging of all kinds of activities and incidents in an area.
SA is facing severe service challenges in all areas of urban management and public safety, he notes.
Many service providers do not have cost-effective solutions to support them in providing services to the public, he adds.
"As for the public, they move from home to work, and from one province to another and they cannot (and do not want to) have different mechanisms when accessing services."
The goal is for the solution to be used by almost any kind of service request and to make life simpler for the service provider while reducing the cost of providing the service, says Janse van Rensburg.
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