OpenText announces StreamServe 5.6

Johannesburg, 25 Feb 2013
Read time 2min 30sec

OpenText Corporation, the pre-eminent provider of enterprise content management (ECM) software, today announced the immediate availability of StreamServe 5.6, OpenText's new customer communications management (CCM) solution that extends the value of enterprise information management (EIM) by tightly integrating it with other OpenText EIM solutions, such as OpenText Business Process Management (BPM), OpenText Archiving and OpenText Media Management. Business users of OpenText StreamServe 5.6 will also now experience a stronger integration with Microsoft Word documents and HTML, delivering the power of marketing capabilities to non-technical document authors, insuring greater responsiveness and business impact.

"OpenText StreamServe allows organisations to make their billing statements and other forms of customer communications more engaging and relevant, thereby enriching the overall customer experience and strengthening the relationship between the organisation and the customer," commented Muhi Majzoub, senior vice-president, engineering, OpenText. "The latest version of OpenText StreamServe takes things a step further by seamlessly integrating with many of the core components of OpenText EIM. This gives marketing users the ability to easily configure campaigns and messaging that they execute on an ad hoc basis within StreamServe or in Microsoft Word, while still keeping to the conformity of their corporate guidelines and approval processes. This streamlined approach to CCM leverages current assets, messaging and branding from other EIM solutions to further personalise customer statements."

When used with OpenText BPM, OpenText StreamServe improves customer experience through the automation of customer communications. Both business-to-business (B2B) and business-to-consumer (B2C) organisations use OpenText customer communications management solutions to create, produce and distribute enterprise documents on-demand - and engage more profitably with their customers. Personalised documents are created through rules-based dynamic assembly and are presented to customers, partners and suppliers in multiple formats across multiple channels to drive business impact. From one-to-one contact to the high-volume, mass production of documents, OpenText StreamServe simplifies and automates document-related business processes to improve business performance and efficiency.

Simple to deploy and maintain, OpenText StreamServe 5.6 delivers dynamic composition, document process automation and output management capabilities. Designed to scale across any document-driven business process, OpenText's customer communications management (CCM) offerings integrate easily with ERP and supply chain systems and applications, including those from SAP.

OpenText's CCM products are part of the OpenText Customer Experience Management (CEM) suite of solutions, one of five foundational pillars of OpenText's EIM strategy. OpenText CEM creates a richer, more interactive online experience across multiple channels - including Web sites, mobile devices, social networks and more - without sacrificing information governance requirements.

For further information, please contact Lenore Kerrigan: tel (+27) 11 575 4666, fax (+27) 11 576 6000, e-mail


OpenText provides enterprise information management software that enables companies of all sizes and industries to manage, secure and leverage their unstructured business information, either in their data centres or in the cloud. Over 50 000 companies already use OpenText solutions to unleash the power of their information. To learn more about OpenText, please visit:

Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on OpenText's current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText's assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors that could occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC and other securities regulators. Unless otherwise required by applicable securities laws, OpenText disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

In southern Africa, OpenText's business partners are Business Connexion, Datacentrix, EOH, eTechnologies, iFuture Consulting, NokusaEI and SAP Africa, and its customer base includes organisations from across both the private and public sectors, such as Absa, Anglo Platinum, BMW, Department of Environmental Affairs, Department of Tourism, Distell, Engen, Exxaro Resources, Mittal Steel, Nedbank, Office of the President, Provincial Government of the Western Cape, SABMiller, Sasol, Standard Bank, Telkom SA and Toyota.

Copyright (c)2013 Open Text Corporation. OpenText is a trademark or registered trademark of Open Text SA and/or Open Text ULC. The list of trademarks is not exhaustive of other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text SA or other respective owners.

Editorial contacts
Global Research Partners Paul Booth (+27) 82 568 1179
Open Text Lenore Kerrigan (+27) 11 575 4666
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