The Eastern Cape Department of Transport (ECDOT) is leading in Presidential Hotline responses, with a rate of 99%.
The Presidency recently announced that the hotline reached an 80% resolution rate from January to February 2012, making this a milestone in the history of the hotline since its establishment in September 2009.
The ECDOT now says it has the highest number of resolved cases and currently 99% of enquiries are routed to the customer care centre for resolution.
From January to February 2012, the department received 18 enquiries. In terms of traffic management, four enquiries were received. Two supply chain management enquiries were received where one service provider is still owed payment and the response is pending from the relevant district manager.
“Two enquiries were received and escalated to the director of public transport services; upon response from him, clients were called to get details where responses can be sent for them and both numbers were not in use, they were, however, re-routed back to the office of the premier to close them on the system,” says the department regarding public transport enquiries.
Ten enquiries were misallocated to the department instead of roads and public works.
“All these enquiries dealt with left the Department of Transport with only one outstanding enquiry to close to 100%.
"The Presidential Hotline receives calls from citizens, which include issues relating to employment/world of work, housing, law-related matters, social services, citizenship, electricity, education, health and basic services. The majority of these calls are from KwaZulu-Natal, Gauteng and the Eastern Cape, mainly due to the population size," says the Presidency.
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