No big bang approach to BPM
The key to business improvement is getting a process live in the shortest time, so that it is real, and can be seen and understood, and more importantly, improved.
This is according to Carl Townsend, services director at K2.
Big bang approaches to business process management (BPM) are seen as 'safe', he says. “The problem is that these approaches sound great in theory - but in reality, they take years to get results.” The reason for this, he suggests, is because organisations have moved on, which makes what was designed or mapped out far less relevant.
He adds that further dangers exist when using big bang BPM approaches. “How will you gain a competitive advantage when [your competitors] also thinking of using the safe option?”
Organisations should rather consider the benefits for users, he emphasises. “This enables a two-fold process, which firstly allows immediate feedback to see whether original process mapping was accurate, and secondly measures whether the actual process is efficient.
“Tangible BPM is what's required; this enables natural progression to improve processes within organisations with ease,” Townsend says.
Townsend is a speaker at the ITWeb BPM Summit, taking place on 17 and 18 April, at The Forum, Bryanston. He will discuss why 'big bang' approaches to BPM are cumbersome and ineffective in delivering process improvement in a timely manner.
There will be also a BPM workshop. Participants will receive certified process practitioner (CPP) certification on completion of the course.
For more information and to book your seat to this event, click here.